What should be included in a System Performance Variance Report?

A System Performance Variance Report serves as a comprehensive evaluation tool within emergency medical services. Including all incidents, regardless of outcome, allows for a broad analysis of service quality and performance. This approach not only captures the negative aspects, such as complaints or incidents resulting in patient harm, but also highlights commendations and successful practices.

By documenting a complete picture of operations, including both commendations and complaints, the report enables organizations to identify trends, understand service weaknesses, and recognize exemplary performance. This inclusive method fosters continuous improvement and accountability within the emergency services system, allowing stakeholders to develop strategies that enhance overall care delivery, safety, and patient satisfaction. Focusing solely on negative incidents or internal complaints would limit the organization's ability to learn from both successes and failures.