What is one characteristic of a Level C variance?

A Level C variance typically represents a situation wherein there is a deviation from established protocols or standards of care, which often involves minor infractions that do not severely impact patient care or outcomes. Outstanding customer service, while beneficial, does not define a variance level.

The correct characteristic of a Level C variance is more aligned with situations like those involving minor protocol deviations or areas that warrant attention, typically regarding operational details rather than exemplary performance. In this context, the emphasis is on maintaining consistent, high-quality service delivery, rather than highlighting instances of excellent service.

According to established EMS guidelines, variances are categorized based on their impact on patient care and service delivery, so understanding these variances helps ensure that overall service quality and compliance are upheld. Recognizing and addressing variances—especially ones that are not major threats to patient safety—enables continuous performance improvement in emergency medical services.